Full List of Solutions

Solutions for Home Kitchen Space

Right Pan for the Right Burner

Using the right pan for the right burner keeps heat distrubtion on the pan and not in the air. For smaller meals, choose crockpots or InstaPots to save even more.

Prepare multiple meals in batches and store in the refrigerator or freezer. Batch cooking will save you prep time during the week and reduce the load on your appliances.

Take the Bite Out of High Bills

Make budgeting a breeze with JEA MyBudget

Our levelized billing program takes an average of your last 12 bills, making your bill about the same amount each month.

Load Up, Save Lots

Save water by running your dishwasher only when it’s full, and turn off the heated dry feature to let your dishes air dry for added savings. If you hand-wash, turn off the faucet when you scrub your dishes, then turn it back on to rinse.

See the Light with Outage Alerts

Outages can happen any time, even in perfect weather.

Whether it’s from power line damage, nearby construction, planned maintenance, or even a passing storm, our goal is to get you back on fast. Sign up for JEA outage alerts to get restoration updates sent to your phone.

Stop and Think Before the Sink

Flushing fats, oils and grease down the sink can clog your pipes and cause big, expensive problems, long before you know it. Along with common cooking oils, dispose of butter and margarine, milk, pasta, rice, flour, eggshells and other food waste in the trash instead of down the drain.

Get Social with JEA

Follow JEA on your favorite social media channels to get the latest money-saving tips, important service updates and other information to help you get the most out of your utility services.

Prepare Appliances for Prolonged Power Outages

Because storms are considered acts of nature, JEA is not responsible for spoilage of refrigerated or frozen items. Buy canned goods, not perishable items, and keep food stored in freezers to a minimum during storm season.

If you do keep items in your refrigerator or freezer, adjust their temperature settings to the highest (coldest) levels to reduce the risk of spoilage during a power outage.

Get to Know Restoration 1-2-3

Once the height of the storm passes and weather reports indicate it is safe, JEA immediately enters the restoration phase of our emergency operations. Our Restoration 1-2-3 process is designed to assess and repair our facilities and restore power across our 900-square-mile service territory as quickly and safely as possible.

Learn the phases of Restoration 1-2-3 and download our fact sheet to include in your emergency supply kit:

Store Fresh Water

If you’re sheltering at home, store water in sealable containers for drinking and bathing. You can also capture water in your water heater by turning off power to the unit, then close the water valves. If you lose water pressure, you’ll still have 40 gallons of fresh water in the tank.

Evacuating? Turn off water at your home’s main service valve.

Follow JEA Social Media for Critical Updates

Keep up with important updates from JEA -- before, during and after the storm -- by following JEA on social media. Got a question? Post to our social channels for a quick response from our Customer Advisors and Storm Team members.

Prepare Food Before the Storm

If you’ve got a lot of perishable food in your refrigerator and freezer, a great idea is to cook and store it before the storm arrives. You can take it with you if you evacuate or use it if riding out the storm. This will ensure you have enough food should the power go out and can also limit potential spoilage. Find more storm prep tips at jea.com.

Gather Battery-Powered Tools to Ride Out the Storm

If you decide to stay home, check battery-powered flashlights and radios and make sure they have fresh batteries should they be needed for prolonged periods without power. Make sure you have plenty of batteries, including rechargeable types that can power portable mobile devices like smartphones. Get more tips to prepare your home at jea.com.

Solutions for Home Living Space

Give Your Thermostat A Break

Cut your monthly energy bill by setting your thermostat to 68 degrees in the winter and 78 in summer.

Open windows when it’s pleasant out and give your system a break. And replace AC filters regularly to keep things running smoothly and efficiently.

Put Your Place to the Test: Get Assessed

With a free JEA Efficiency Assessment, our experts will ask questions about your home and give you cost-effective ideas to help you save on your utility bill.

Call (904) 665-6000 to sign up for an assessment today.

Avoid Surprises with These Budget Buddies

If sticking to a budget is important, JEA offers several tools to help you avoid utility bill sticker shock.

Free Alerts: Sign up to get free voice, text or email notifications when your monthly electric or water bill exceeds a set value, or get weekly bill-to-date alerts.

Daily Usage Graph: From your jea.com account, track your energy and water use with a simple graph loaded with valuable stats.

JEA MyBudget: Our levelized payment program evens out your monthly bill by taking a rolling average of your last 12 bills. This makes your payment about the same each month.

Pay Your Way with Flexible Billing Options

Manage your JEA account your way with a variety of billing and payment options.

Pay your bill online, over the phone, in person or by mail. If you prefer to pay as you go, we also offer JEA MyWay prepaid billing.

Shut Down Their Scams

JEA wants you to stay safe from phone scammers who try to take your money. Many pretend to be JEA employees, and some even show JEA phone numbers on Caller ID.
If someone threatens to disconnect your utility services unless you make an instant payment, hang up and report the scam to (904) 665-6000.

Do More with JEA

You can count on JEA to provide quality, reliable energy and water solutions that enhance your quality of life. Watch our commercial to see how JEA impacts our community for good and how you can connect with us and do more.

Make A Plan for Medical Equipment

JEA does not restore power to certain customers before others, even if they depend on life-sustaining medical devices. If you or a loved one uses such devices, we encourage you to consider riding out the storm at a special needs shelter.

Know Your Evacuation Zone

Check to see if your home is vulnerable to hurricane tidal surge flooding. The City of Jacksonville’s storm surge map gives you a general indication of the extent of flooding that might be experienced from various hurricane categories.

Stay tuned to local news reports and heed mandatory evacuation orders when they are issued, before storm conditions arrive.

Stay Away from Downed Power Lines

During a storm situation, please call (904) 630-CITY immedicately to report a downed electric line. Stay away from all downed power lines because they may be energized. If you get close enough to an energized power line you can be electrocuted - even without actually touching the wire.

Verify Your Contact Info with JEA

Make sure we have your latest phone number (mobile phone and landline) as well as an email address. We’ll reach out to you through these channels with important info and updates about the storm.

Report Your Outage

JEA's Restoration 1-2-3 process assesses and repairs critical infrastructure and restores power across our service territory as quickly and safely as possible.

Phase 1 focuses on restoring public safety, including JEA facilities, hospitals and first responders.
During Phase 2, our crews address individual outages.
Finally, in Phase 3, we focus on restoring power to the few remaining isolated outages.

Be Safe When Returning Home

If you’re arriving home following an evacuation, safety experts recommend you turn off the electricity at the circuit breaker before entering to avoid any possible electrical hazards due to flooding. Enter with caution, avoid touching any electrical equipment, and contact a contractor or electrician if there is any sign of flooding or potential electrical danger.

Solutions for Home Exterior Space

JEA Drive Electric

Join thousands of Jacksonville-area Electric Vehicle (EV) owners who enjoy the driving fun and savings EVs offer. Discover available vehicles, learn about rebates, and see all the ways owning an EV can benefit you and our community!

Get Comfortable Saving With JEA Rebates

A new heating and cooling system is a significant investment. It’s also responsible for nearly 50% of the energy consumed in your home. That’s why JEA offers rebates for new energy-efficient systems. That’s savings on top of savings.

Follow Seasonal Watering Guidelines

Water your lawn on your designated watering day(s), no more than twice a week from April to October and once a week November through March. If the forecast calls for rain, turn off your sprinklers ahead of time or use rain sensors. Inspect your irrigation system regularly to ensure it is working properly.

Water Smart with a Free JEA Irrigation Assessment

You don’t need to overwater for a green, lush lawn.

JEA experts will help you make the most of your irrigation with a free assessment at your convenience. Call (904) 665-6000 to schedule yours.

Conserve Energy by Planting a Tree

Planting the right tree in the right place can help you save on energy costs, beautify your property and increase property values. Be sure to plant away from overhead utility lines, transformers and HVAC systems. And before you dig, call 811 so JEA can mark underground utility lines that may cause problems.

Master DIY Utility Savings Hacks

JEA makes it easy to save on your utility bill with low- and no-cost fixes you can make throughout your home. Toolbox optional.

Trim Your Trees

Proper tree care and routine trimming can greatly reduce the risk of power outages by improving tree structure and health. Local tree care specialists and arborists can help identify risks and minimize damage before a storm arrives.

Power Up, Then Down

Charge up your mobile devices. Use portable USB batteries that are designed to provide extra power.

If you plan to evacuate, turn off the circuit breakers for the water heater. You might also consider turning off power at the main electrical panel, especially if your home is prone to flooding.

Stock Up on Supplies

Prepare your emergency supply kit with food and water for several days (one gallon per person per day). Don’t forget your pets! Also include a battery-powered radio, flashlights and plenty of batteries.

Flood Damaged Lithium-Ion Battery?

Not all electric vehicle (EV) lithium-ion batteries will incur damage after flooding, but it's possible.

Register Your Standby Generator with JEA

When you register your standby generator with JEA, you can help prevent the injury or death of JEA team members who may be working on nearby power lines. Whether you’re using a portable or a standby model, follow safe operating procedures.

Check Your Weatherhead

If you have damage where the electric wires attach to your house, you must get a licensed electrician to make repairs before JEA can restore your power.

Report Your Outage at the Right Time

How Restoration Works

Ever wonder why your neighbors have power and you don’t? A single street may be served by different sections of the electric grid – known as circuits – each of which provides electricity to a different group of homes on that street. So it’s not uncommon for neighborhoods to experience a mixture of power availability.

JEA crews focus on restoring power to these circults during Phase 2 of our Restoration 1-2-3 process. To report your outage, call (904) 665-6000 or visit jea.com/outage.

Dealing with Downed Trees

While JEA is responsible for removing downed electric lines caused by tree damage on your property, the homeowner is responsible for removing downed trees on private property, including those leaning on structures.

For trees, limbs and other debris obstructing roadways, please call the City of Jacksonville’s Department of Public Works at (904) 630-CITY.

Learn more about tree damage and debris removal following a storm.

Solutions for Business Space

Protect the Environment & Your Budget with Electrification

JEA offers rebates to commercial customers that switch to electric-powered industrial equipment, which is safe, cost-effective, and environmentally friendly. Watch as North Florida Sales in Jacksonville shares its electrification story.

Upgrade Your HVAC & Save

If your central air conditioning unit is more than 12 years old, replace it with an ENERGY STAR certified model and you could cut your cooling costs by 30%. Find more tips on saving with heating and cooling equipment from ENERGY STAR.

Power Down and Lighten Up Your Bill

Small changes can add up to big savings. The ENERGY STAR® office equipment program promotes energy-efficient computers, monitors, printers, fax machines, scanners, copiers and multifunction devices that automatically power down when not in use. Your business could save 50% or more in energy costs.

Double-Dip on Savings with JEA Commercial Rebates

JEA offers incentives to businesses that install qualifying HVAC systems, motors, variable speed drives, lighting, building controls, pumps, and much more. You can even get a rebate for tuning up your HVAC equipment or replacing a door gasket on a commercial refrigerator. So you can stack those savings on top of what you'll save each month on your bill.

Do Business with JEA, Your Way

It’s easier than ever to do business with JEA digitally. With a jea.com account, you can sign up for eBill electronic billing, pay your way, even sign up for alerts to track the utility services you use. It’s all secure, contactless and better for the environment. Review your options at JEA.com.

JEA Small Business Hub

At JEA, we want to support our small businesses in every way we can. That’s why we’ve enhanced our online Small Business Hub to make it even easier for you to find special savings, tools and programs to help your business thrive. Discover all the ways we can help you save.

Find Small Business Success as a JSEB Vendor

JEA actively participates in the City of Jacksonville's Small and Emerging Business (JSEB) program, which helps local small businesses find new opportunities to grow through participation in our competitive procurement process. Learn the requirements and become a JSEB-Certified Small Business!

Update Your JEA Commercial Account Profile

When you update your commercial account profile with JEA, our team can help your business do more, by sharing rebates, incentives, and other ways to save along with specialized programs. We can also reach out to you with important updates as a storm approaches our area.

It takes just a few minutes to update our form at jea.com. Do it now before storm season heats up.

Connect with JEA Social Media and Outage Alerts

Follow JEA social media channels for the latest storm prep updates, as well as to submit questions and customer service concerns. Our Customer Advisors and Storm Team Members will be happy to assist you.

Another great way to stay plugged in to important info from JEA is to sign up for outage text alerts. Simply text REG to 69532 (MyJEA) from your SMS-enabled smart device, then text OUT to 69532 during an outage to get regular updates.

Prep Your Business for Any Storm with JaxReady

Get practical tips to help your business prepare for any storm or natural disaster, along with links to valuable federal resources to help you recover, at JaxReady.com. The City of Jacksonville Emergency Preparedness Division provides a wealth of information you can use to plan your storm strategy any time of year.

Stay on Top of Local Orders

Did you know JaxReady is more than a website? It’s also a mobile app that provides regular updates about storm preparation and evacuation announcements. Download the app today to stay on top of evacuation orders. If and when your zone is told to leave, evacuate promptly and safely.

Get to Know JEA’s Restoration Process

JEA does not restore power to certain customers before others. Rather, it prioritizes restoring public safety and critical infrastructure before responding to individual customer outages.

Learn JEA’s Restoration 1-2-3 process and download our fact sheet to keep with your emergency plan documents.

Apply for Disaster Assistance from SBA

Following a storm, your business may qualify for disaster loans through the U.S. Small Business Administration. Funds may be used to repair or replace real property, machinery and equipment, and inventory.

SBA Diaster Assistance declarations will happen separately from declarations from FEMA that provide individual and public assistance.

Solutions for Community Space

Protecting & Respecting All Our Neighbors

JEA protects and maintains the health of over 1,000 acres of forested wetlands through conservation, monitoring and enhancement programs.

Our teams have saved more than 150 gopher tortoises from harm during utility construction, relocated osprey nests from power lines and substation infrastructure, and worked with local, state and federal partners to encourage successful manatee migrations.

A Healthy River Helps Us All

Since 1997, JEA has invested $2 billion in our water systems and reduced nitrogen discharges to the St. Johns River by more than 75%. Through continued investments in critical infrastructure and innovative treatment practices, our area waterways and wetlands reap the benefits, and so do we.

Do Your Part to Protect Our Environment

All of us have a role to play in safeguarding our environment. An easy way to do this is to put fats, oils and cooking grease in the trash, instead of down the drain. Also watch what you flush to avoid sewer clogs known as fatbergs that can create dangerous and costly overflows. Get the full story at jea.com.

The Water’s Great: Read All About It

The Floridan aquifer provides our community with drinking water, which requires only minimal treatment before it reaches your tap. JEA collects and tests more than 45,000 water samples per year to ensure we deliver the highest quality, safest water possible. JEA’s annual Water Quality Report documents the results of these water quality tests, so you can feel confident turning your tap. Learn about our process and commitment to quality.

Solar’s Hot: Discover Its Potential

Advances in energy generation have made renewable energy such as solar much more available and affordable. JEA has adjusted its fuel composition to reduce its carbon footprint and is working with statewide partners to find new pathways to harness this energy.

Harvest the Sunshine with JEA SolarSmart

JEA residential and small- to medium-size commercial customers can tap into energy from JEA’s local solar farms without the hassle or expense of installing solar panels with JEA SolarSmart. Simply designate the percentage of energy you want to come from solar generation. Visit jea.com to get started.

Tap into JEA Volunteer Power for Your Project

JEA employee volunteers are proud to serve their community, giving thousands of hours each year to build homes, serve meals and help those in need. Visit jea.com to learn how your virtual community project can benefit from JEA volunteer power.

Join JEA Employees & Give to Our Neighbors in Need

JEA employees are proud to work and live in the communities they serve. Many support pledge and collection drives and other special events hosted through United Way of Northeast Florida and Community Health Charities. Learn more about these charitable efforts and how you can get involved at jea.com.

Discover Youth Programs That Educate & Inspire

JEA Ambassadors offer Power Pals, a virtual and classroom-based program that teaches elementary-age students how to be safe around electricity at home. We also provide free science resources for parents, teachers and children of all ages. Our engineers, electricians, biologists, lab technicians, software developers and analysts are eager to educate future STEM leaders. Find free resources through JEA’s education programs.

Update Your Contact Info and Sign up for Outage Alerts

Now’s a great time to make sure JEA has your current contact info, which we’ll use to share important storm updates. Visit JEA.com to update your info today.

While you’re on our website, sign up for free JEA outage alerts with your jea.com account. Along with outage updates, our free voice, text and email alerts can provide you with billing-and-payment updates and help you track the amount of utilties you use.

Learn How JEA Prepares Year-Round for Dangerous Storms

Over the past several years, JEA has invested hundreds of millions of dollars to harden our electric, water and sewer systems to make them more resistant to storm-related disruptions. These critical repairs and improvements help us restore power and return to normal operations more quickly after a major storm.

See How Tree Trimming Improves Power Reliability

Another way JEA prepares year-round for storm impacts is through a regular regimen of tree trimming. This ensures the enduring beauty of our area’s tree canopy while keeping trees clear of important utility corridors.

Make Sure You’re Jax Ready

Just as JEA prepares all year long for the potential of tropical storms, it’s important for you to develop a plan and prepare. One great way to do that is by downloading the JaxReady mobile app and the City of Jacksonville’s annual Preparedness & Response Guide. These resources offer valuable information on gathering supplies, evacuation zones and routes, and much more.

Meet Our Community Outreach Team

After a storm, JEA’s Community Outreach Team makes visits to storm shelters. They can provide information about your account, update you on restoration efforts in your neighborhood and provide other assistance.

Click or Tune in for JEA Storm Updates

Visit JEA social media channels to get up-to-the-minute updates on restoration progress. If you don’t have access to the internet, tune your battery-powered radio to WOKV News 104.5 FM for updates from JEA.

Get This Must-Have for Your Hurricane Supply Kit

Just as you’d stock your emergency supply kit with food, water and other critical items, make sure you’ve got a copy of JEA’s Restoration 1-2-3 Fact Sheet. It will help you understand JEA’s process for restoring power quickly and safely to our community, and when the time is right to report your outage if you lose power.

Discover the Power of Neighbors Helping Neighbors through Mutual Aid

At JEA, we believe in the power of community. That’s why we’ve signed mutual aid agreements with utilities in Florida and Georgia to help work together to restore power after damaging storms.

If a storm is particularly destructive with weeks of repairs ahead, our crews will travel beyond the region to offer a helping hand – provided we don’t need them here, of course.