Do More With JEA

Right Pan for the Right Burner

Using the right pan for the right burner keeps heat distrubtion on the pan and not in the air. For smaller meals, choose crockpots or InstaPots to save even more.

Prepare multiple meals in batches and store in the refrigerator or freezer. Batch cooking will save you prep time during the week and reduce the load on your appliances.

Take the Bite Out of High Bills

Make budgeting a breeze with JEA MyBudget

Our levelized billing program takes an average of your last 12 bills, making your bill about the same amount each month.

Load Up, Save Lots

Save water by running your dishwasher only when it’s full, and turn off the heated dry feature to let your dishes air dry for added savings. If you hand-wash, turn off the faucet when you scrub your dishes, then turn it back on to rinse.

See the Light with Outage Alerts

Outages can happen any time, even in perfect weather.

Whether it’s from power line damage, nearby construction, planned maintenance, or even a passing storm, our goal is to get you back on fast. Sign up for JEA outage alerts to get restoration updates sent to your phone.

Stop and Think Before the Sink

Flushing fats, oils and grease down the sink can clog your pipes and cause big, expensive problems, long before you know it. Along with common cooking oils, dispose of butter and margarine, milk, pasta, rice, flour, eggshells and other food waste in the trash instead of down the drain.

Get Social with JEA

Follow JEA on your favorite social media channels to get the latest money-saving tips, important service updates and other information to help you get the most out of your utility services.

Give Your Thermostat A Break

Cut your monthly energy bill by setting your thermostat to 68 degrees in the winter and 78 in summer.

Open windows when it’s pleasant out and give your system a break. And replace AC filters regularly to keep things running smoothly and efficiently.

Put Your Place to the Test: Get Assessed

With a free JEA Efficiency Assessment, our experts will ask questions about your home and give you cost-effective ideas to help you save on your utility bill.

Call (904) 665-6000 to sign up for an assessment today.

Avoid Surprises with These Budget Buddies

If sticking to a budget is important, JEA offers several tools to help you avoid utility bill sticker shock.

Free Alerts: Sign up to get free voice, text or email notifications when your monthly electric or water bill exceeds a set value, or get weekly bill-to-date alerts.

Daily Usage Graph: From your jea.com account, track your energy and water use with a simple graph loaded with valuable stats.

JEA MyBudget: Our levelized payment program evens out your monthly bill by taking a rolling average of your last 12 bills. This makes your payment about the same each month.

Pay Your Way with Flexible Billing Options

Manage your JEA account your way with a variety of billing and payment options.

Pay your bill online, over the phone, in person or by mail. If you prefer to pay as you go, we also offer JEA MyWay prepaid billing.

Shut Down Their Scams

JEA wants you to stay safe from phone scammers who try to take your money. Many pretend to be JEA employees, and some even show JEA phone numbers on Caller ID.
If someone threatens to disconnect your utility services unless you make an instant payment, hang up and report the scam to (904) 665-6000.

Do More with JEA

You can count on JEA to provide quality, reliable energy and water solutions that enhance your quality of life. Watch our commercial to see how JEA impacts our community for good and how you can connect with us and do more.

JEA Drive Electric

Join thousands of Jacksonville-area Electric Vehicle (EV) owners who enjoy the driving fun and savings EVs offer. Discover available vehicles, learn about rebates, and see all the ways owning an EV can benefit you and our community!

Get Comfortable Saving With JEA Rebates

A new heating and cooling system is a significant investment. It’s also responsible for nearly 50% of the energy consumed in your home. That’s why JEA offers rebates for new energy-efficient systems. That’s savings on top of savings.

Follow Seasonal Watering Guidelines

Water your lawn on your designated watering day(s), no more than twice a week from April to October and once a week November through March. If the forecast calls for rain, turn off your sprinklers ahead of time or use rain sensors. Inspect your irrigation system regularly to ensure it is working properly.

Water Smart with a Free JEA Irrigation Assessment

You don’t need to overwater for a green, lush lawn.

JEA experts will help you make the most of your irrigation with a free assessment at your convenience. Call (904) 665-6000 to schedule yours.

Conserve Energy by Planting a Tree

Planting the right tree in the right place can help you save on energy costs, beautify your property and increase property values. Be sure to plant away from overhead utility lines, transformers and HVAC systems. And before you dig, call 811 so JEA can mark underground utility lines that may cause problems.

Master DIY Utility Savings Hacks

JEA makes it easy to save on your utility bill with low- and no-cost fixes you can make throughout your home. Toolbox optional.

Prepare Appliances for Prolonged Power Outages

Because storms are considered acts of nature, JEA is not responsible for spoilage of refrigerated or frozen items. Buy canned goods, not perishable items, and keep food stored in freezers to a minimum during storm season.

If you do keep items in your refrigerator or freezer, adjust their temperature settings to the highest (coldest) levels to reduce the risk of spoilage during a power outage.

Get to Know Restoration 1-2-3

Once the height of the storm passes and weather reports indicate it is safe, JEA immediately enters the restoration phase of our emergency operations. Our Restoration 1-2-3 process is designed to assess and repair our facilities and restore power across our 900-square-mile service territory as quickly and safely as possible.

Learn the phases of Restoration 1-2-3 and download our fact sheet to include in your emergency supply kit:

Store Fresh Water

If you’re sheltering at home, store water in sealable containers for drinking and bathing. You can also capture water in your water heater by turning off power to the unit, then close the water valves. If you lose water pressure, you’ll still have 40 gallons of fresh water in the tank.

Evacuating? Turn off water at your home’s main service valve.

Follow JEA Social Media for Critical Updates

Keep up with important updates from JEA -- before, during and after the storm -- by following JEA on social media. Got a question? Post to our social channels for a quick response from our Customer Advisors and Storm Team members.

Prepare Food Before the Storm

If you’ve got a lot of perishable food in your refrigerator and freezer, a great idea is to cook and store it before the storm arrives. You can take it with you if you evacuate or use it if riding out the storm. This will ensure you have enough food should the power go out and can also limit potential spoilage. Find more storm prep tips at jea.com.

Gather Battery-Powered Tools to Ride Out the Storm

If you decide to stay home, check battery-powered flashlights and radios and make sure they have fresh batteries should they be needed for prolonged periods without power. Make sure you have plenty of batteries, including rechargeable types that can power portable mobile devices like smartphones. Get more tips to prepare your home at jea.com.

Make A Plan for Medical Equipment

JEA does not restore power to certain customers before others, even if they depend on life-sustaining medical devices. If you or a loved one uses such devices, we encourage you to consider riding out the storm at a special needs shelter.

Know Your Evacuation Zone

Check to see if your home is vulnerable to hurricane tidal surge flooding. The City of Jacksonville’s storm surge map gives you a general indication of the extent of flooding that might be experienced from various hurricane categories.

Stay tuned to local news reports and heed mandatory evacuation orders when they are issued, before storm conditions arrive.

Stay Away from Downed Power Lines

During a storm situation, please call (904) 630-CITY immedicately to report a downed electric line. Stay away from all downed power lines because they may be energized. If you get close enough to an energized power line you can be electrocuted - even without actually touching the wire.

Verify Your Contact Info with JEA

Make sure we have your latest phone number (mobile phone and landline) as well as an email address. We’ll reach out to you through these channels with important info and updates about the storm.

Report Your Outage

JEA's Restoration 1-2-3 process assesses and repairs critical infrastructure and restores power across our service territory as quickly and safely as possible.

Phase 1 focuses on restoring public safety, including JEA facilities, hospitals and first responders.
During Phase 2, our crews address individual outages.
Finally, in Phase 3, we focus on restoring power to the few remaining isolated outages.

Be Safe When Returning Home

If you’re arriving home following an evacuation, safety experts recommend you turn off the electricity at the circuit breaker before entering to avoid any possible electrical hazards due to flooding. Enter with caution, avoid touching any electrical equipment, and contact a contractor or electrician if there is any sign of flooding or potential electrical danger.

Trim Your Trees

Proper tree care and routine trimming can greatly reduce the risk of power outages by improving tree structure and health. Local tree care specialists and arborists can help identify risks and minimize damage before a storm arrives.

Power Up, Then Down

Charge up your mobile devices. Use portable USB batteries that are designed to provide extra power.

If you plan to evacuate, turn off the circuit breakers for the water heater. You might also consider turning off power at the main electrical panel, especially if your home is prone to flooding.

Stock Up on Supplies

Prepare your emergency supply kit with food and water for several days (one gallon per person per day). Don’t forget your pets! Also include a battery-powered radio, flashlights and plenty of batteries.

Flood Damaged Lithium-Ion Battery?

Not all electric vehicle (EV) lithium-ion batteries will incur damage after flooding, but it's possible.

Register Your Standby Generator with JEA

When you register your standby generator with JEA, you can help prevent the injury or death of JEA team members who may be working on nearby power lines. Whether you’re using a portable or a standby model, follow safe operating procedures.

Check Your Weatherhead

If you have damage where the electric wires attach to your house, you must get a licensed electrician to make repairs before JEA can restore your power.

Report Your Outage at the Right Time

How Restoration Works

Ever wonder why your neighbors have power and you don’t? A single street may be served by different sections of the electric grid – known as circuits – each of which provides electricity to a different group of homes on that street. So it’s not uncommon for neighborhoods to experience a mixture of power availability.

JEA crews focus on restoring power to these circults during Phase 2 of our Restoration 1-2-3 process. To report your outage, call (904) 665-6000 or visit jea.com/outage.

Dealing with Downed Trees

While JEA is responsible for removing downed electric lines caused by tree damage on your property, the homeowner is responsible for removing downed trees on private property, including those leaning on structures.

For trees, limbs and other debris obstructing roadways, please call the City of Jacksonville’s Department of Public Works at (904) 630-CITY.

Learn more about tree damage and debris removal following a storm.